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Refunds, Returns and Exchanges Policy

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a return, refund or exchange; regardless of the reason.

Play Workshops
Upon registering and making payment for the play workshops, you have provided your consent and agreement to the following Terms & Conditions.
1. The play workshop is a parent-accompanied session, unless otherwise stated.
2. Full payment needs to be made to secure your place for the Play Workshop. If we do not receive the full payment, we have the right to release your place to another child.
3. There will be no refunds in cases of cancellation, regardless of what the reasons may be. However, you may transfer your place to another child if you are not able to attend. In cases of no-show, there would be no refunds or make-up sessions.
4. By registering and making payment for the Play Workshop, you are providing us full consent and permission for us to take photos and videos of the Play Workshops. These photos and videos may be posted to our social media platforms and would be used for marketing or commercial purposes.
5. We are not liable and would not take responsibility for any injuries incurred during the Play Workshops.

If the item is damaged or has missing parts, you will be eligible for an exchange of the same item. To be eligible for the exchange, the item must meet all of the following criterion:
1. The item is damaged or has missing parts when you receive it.
2. We require a receipt or proof of purchase.
3. The exchange must be done within 30 days of delivery.

If you are deemed to be eligible for an exchange, we will bear the shipping costs related to the exchange. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
We reserve the rights to reject an exchange for you, if any of the above criteria is not met; or if item is damaged or has missing parts for reasons not due to our errors.

Refunds or Returns
We only do refunds or returns on an exceptional and case-by-case basis. If your item is damaged or has missing parts, an exchange will be provided to you. Please refer to above policy on exchanges.